1.Who is this for?

Bay Smart is built for small businesses, solo operators, and tradies who want to use AI and automation to save time, reduce busywork, and grow — without needing to “speak tech.

2. What kind of tools do you build?

Mostly three things:

  • AI Chat Assistants – bots that capture leads or answer FAQs on your website or socials
  • Workflow Automations – custom flows that reduce manual admin (think: “if this happens, do that”)
  • Content Tools – small AI tools that help you write emails, quotes, or follow-ups faster


All designed to be simple, useful, and run quietly in the background.

3. How do we get started?

Start with a free virtual coffee chat. We’ll talk through your workflow, where things feel slow, and whether AI or automation could help. No pressure, no tech jargon.

4. Do you offer ongoing support?

Yes — every chatbot or automation includes 1 hour of support per month (for small changes, edits, or fixes).

Need more help? Additional support is available hourly or by scoped project.

5. What’s the typical turnaround time?

Most tools and chatbots go live in 5–7 business days, depending on the project and how quickly I get what I need from you (like FAQs or access info).

6. Do I need to know anything about AI or automation?

Nope. I’ll guide you through it in plain language — and I’ll build and set everything up so you don’t have to mess with settings or platforms.

7. Is this a product or a service?

Bay Smart is mostly done-for-you service, not a plug-and-play software. I build tools for you (or with you), then host, maintain, and improve them as needed.

8. Do you work with businesses outside Tauranga?

Absolutely. I’m based in Mt Maunganui but work with clients across New Zealand (and a few overseas). Everything can be handled virtually.

9. How much does it cost?

Projects are priced simply and transparently:

  • Most chatbots: $350 setup (split 50/50) + $55/month
  • Automations & content tools vary depending on scope — we’ll figure it out together after a quick call.
10. What if I’m not sure what I need?

That’s exactly what the free chat is for. We’ll figure it out together — and if nothing fits, that’s totally fine

Still Got Questions? Let’s Chat.

Curious What AI Could Do for Your Business?

Let’s grab a virtual coffee and figure it out together — no pressure, just ideas.

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